What if I registered and can’t find a neighbour to match with?

It can happen that you registered and there is no other neighbour to connect with.
You only need one more neighbour from your building to register as well and you will have “happy sharing” for both of you.
See our Note to neighbour link for more info
Note to neighbour

Will the wireless network be strong enough to provide my apartment with good connectivity?

You should be able to accurately predict which networks will provide a strong signal based on the review of the list of
available networks that appears in the WiFi around you screen in the App, that works perfectly with Android.

With ISO (Appel devices) due to technical limitation, you can’t check the signals via the App, you will need to check it in your settings on your mobile:

Go to Settings -> select WiFi option wait few minutes for the mobile to discover all wifi around you, note down the ones you recieve mid to strong signal from.


In the above example the networks that shows 2 or more bars should all be valid for you to note down.
Going back to the App, ask to join in to one of the WiFi names you noted above.
Third, you will be able to test your chosen wireless network for at least twenty-four (24) hours before your payment is submitted
to Member A. If the wireless network is not as strong as you expected, we will simply refund your money.

What if the modem or router needs to be reset?

In any case your neighbour need to reset his password or experiencing technical issues that limiting
the access to the internet,he will notify WeFiApp via email and we will notify you immediately.

will I get refund if I used the WiFi connection less than 2 weeks?

Sorry no refund. The payment plan is for 2 weeks in advance, once a payment was done you can access the service until you are disconnecting.
Once you don’t need the service you can easily cancel it via the App, go to my accountpage, with one click you can cancel the service.

What can I do to get my neighbours on board so we can start saving money?

On WeFiApp website we have a proposed letter you can slip under your neighbour door, or put in all of your neighbours mailboxes.
www.wefiapp/neighbournote

Did we not answer your question?

If you have more questions, pls visit our website or contact us directly
customerservice@wefiapp.com

WiFi Owner: person who is asking to share his WiFi connection and cost

What if I registered and can’t find a neighbour to match with?

It can happen that you registered and there is no other neighbour to connect with.
You only need one more neighbour from your building to register as well and you will have “happy sharing” for both of you.
See our Note to neighbour link for more info
Note to neighbour

Will sharing my WiFi with others slow down my internet?

It is very unlikely it will affect your Internet experience; it will be the same as it now, as you probably notice the speed is changing during the day and it is
slower in the high traffic hours. Most internet users are not using all of their capacity you have lots of left over to share with others.

What if I have limited internet usage?

We recommend to share your WiFi only if you have unlimited internet usage plan.

How will I get notifications from my neighbour?

Once a neighbour would like to share your WiFi, you will receive an email notification from WeFiApp and start receiving fortnightly payments to your PayPal account.
In general all communications will be via the email address you entered in your registration in the App.

How will I get my payments?

All payments will be via PayPal, you will need to have an account and provide it in your registration at the App.
If you don’t have an account you can create one easily. See a link to PayPal.
www.paypal.com/au/signup/account

How often will I get the payments?

The payments are on a fortnightly cycle, up front, you will get paid every 14 days from the start of the arrangement between you and your neighbour as long as the arrangement is on.

Can I cancel the arrangement?

Yes. You will be able to do so any timeand easily on the App,go to my accountpage, with one click you can cancel the service.
Since your neighbour is paying up front in a fortnightly cycle, it will be appropriate to cancel at the end of a payment cycle.
Once the arrangement was cancel either by you or your neighbour you will be notified by email.
It is your responsibility to change your WiFi network password once you terminated the arrangement.

How do I change my network password?

The process varies depending on the make and model of your router.
You can look it online on your internet provider website, the instructions should be there.
If you need more help, contact us and we will try to assist.

Will my neighbour be able to change my network password?

In order to change a network password a physical access to the WiFi router box needed as well as knowing the router's admin page password.

What if the modem or router needs to be reset?

in any case you need to reset your password or experiencing technical issues that limiting the access to the internet, pls notify WeFiApp via email so we can notify your neighbour.