FAQ's

When setting up the app, you will be prompted to provide the information required to connect to all three credit bureaus. weFi will use that information to link your credit report and get regular updates of your credit score. If you decide to not link your credit bureau when you first sign up, you can always do it later in your weFi account profile section.

We use Plaid, a technology used by millions of people to securely connect your bank account(s) to our app. You can connect your bank accounts during sign up, and you’ll go through the Plaid linking process to link your bank accounts to the app. You can always link more bank accounts in your weFi account profile section.

Yes, you can link as many bank accounts as you want.

We use Plaid, a technology used by millions of people to securely connect your credit card accounts to our app. You can connect your credit card accounts during sign up, and you’ll go through the Plaid linking process to link your credit card accounts to the app. You can always link more credit card accounts in your weFi account profile section.

You can unlink any accounts at any time in your weFi account profile section.

When setting up your weFi profile, you will be prompted to provide your income information, such as the frequency and amount of your paycheck or other income. You can update this information anytime in your account profile section. We’ll additionally attempt to capture income deposit information from data collected from your bank account.

You can update this information anytime by in your account profile section.

You can update this information anytime in the credential section located in your account profile.We currently offer signing by phone number, email or biometrics (Face ID of Fingerprint).

Yes, you can reply to our SMS messages with the words 'OPT OUT' to stop receiving text messages. However, you are required to maintain a valid email address for your account so you can receive One-Time Passcodes (OTP) when required for account security.

We use bank-level encryption. All personal information that we collect is fully encrypted. This means that it can never be read by accessing our data storage or by intercepting it. It’s completely encrypted from end-to end.

Your information is kept completely confidential and can only be accessed by you. All personally identifiable or sensitive data is masked when displayed, even to you and you only can unmask it.

You can cancel your account at any time using the account cancellation capability located in the Resources section of the app, in the Support page.

No, weFi and ezeFi are two separate products, but owned by the same company. weFi is a personal financial management app, while ezeFi is a financial tutorials product. Both products support the goal of empowering people with the tools and knowledge to create healthy financial habits to achieve their financial goals.